Election Swing

► FAQs

Here you can find a list of Frequently Asked Questions which may help you wish any queries you have. If your query is still ongoing, then please email studentunion@ljmu.ac.uk

Click one of the categories below to be taken to the relevant Questions & Answers.

Activities (Coming Soon)
Advice Centre
Amenities (Coming Soon)
Clubs, Sports & Societies
Forums
Student Community
Student Voice (Coming Soon)

Activities

What activities can I get involved in during my time at LJMU?
We have a range of activities you can get involved in - sports, clubs & societies, mini-tournaments, "Give It A Go" trips, campaigns and more!

Advice Centre

What can the advice centre help with?
The advice centre currently offers Academic, Health, Housing & money advice.

Who Can I contact at the advice centre if I require help?
If you require help, please email lsuadvice@ljmu.ac.uk.

Who can use the Advice Centre?
Any student at LJMU as well as prospective students until the year after they graduate. How can I contact you? There are various options:

Email your enquiry to us on lsuadvice@ljmu.ac.uk, including a return address and contact telephone number. We will try to reply to you within 2 working days.

Telephone us via our main reception on 0151 231 4900 between 10am and 4pm to book an appointment. Appointments will last for 30 minutes unless otherwise stated.

We can arrange a telephone appointment if you are unable to come into see us. We may also be able to visit you at home if you are unable to contact us by one of the above methods.

What will happen when I see the adviser?
You will meet with your adviser in a private room within the advice centre where you will be given time to explain the details of your case. The adviser will then endeavour to inform you of options which are open to you. If any further research or actions are necessary you and your adviser will agree a follow up appointment.
We will not tell you what to do or make any judgements about your situation. Our aim is to empower students to make informed decisions.

What information do I need to bring?
It is useful to bring in any documents which are relevant to your case for example: your course handbook, your transcript, letters from credit card companies, your LEA, your landlord. If you are hoping to submit an appeal or complaint or have been called to a panel following an allegation of cheating or a disciplinary offence it is also useful to bring a written record of your case.
All of these procedures will require you to produce a statement outlining your case which the adviser can help you with.

Does it cost anything?
The Advice Centre is a completely free service provided by Liverpool Students' Union. We generate income through a grant from the university and the Students' Union also it has it's own commercial operations such as bars and shops. We then uses the profits to run free services such as the Advice Centre, the training programme, sports clubs and societies and leisure activities.

Who will have access to my file?
All details we ask you for are kept completely confidentially within the advice centre. We will not contact anyone regarding your case without gaining your permission first. LJMU staff cannot gain access to any of the advice centre files and LSU is autonomous from the university. There are some statutory obligations for us to breach confidentiality under certain very rare circumstances and these are detailed. Our case files are audited to check that the quality of advice is up to standard by solicitors from the Legal Services Commission each year. We will gain your permission for your case to be audited before it happens.

The LSU Advice Centre has been awarded the Community Legal Service Quality Mark in recognition of our meeting high standards in the advice sector. 

Amenities

Clubs, Sports & Societies

What type of activities can I get involved in whilst at University?
There are a lot of things you can do whilst at University. Here at Liverpool Students' Union, we offer our own range of activities. We have over 70 clubs & societies for you to get involved in; various sports, academic societies relating to your course, hobbies & interests - there is pretty much something for everyone, and, where there is not something for you, we are very supportive in helping you set up a society or club of your own!

How do I set up my own club or society?
You can set up your own club or society by emailing Sami Norris at S.Norris@2008.ljmu.ac.uk - he will be able to talk you through the process as well as informing you of what we can do to help.

What support can I receive whilst setting up and running my club or society?
Here at Liverpool Students' Union we invest a lot in you, our students. We have dedicated staff to assist you in any activity you would like to carry out. In setting up a society, we can talk you through the process - in order to be a recognised club or society, you must be able to find 9 other like-minded students willing to join. From there, we can assist you in the day-to-day operations of your club or society; planning events, managing your finances, etc.

How much does it cost to join a club or society?
The cost varies depending on the club or society - some are free to join (RAG, LGBT, etc) if they serve a purpose and need no financial input. Others may have a small fee depending on the committee. To join most societies, individuals must pay a federation fee of £5. This one-off federation fee goes towards paying for insurance and makes up the grant pot from which individuals can apply for money from.

Forums

What are forums?
Forums, replacing the old student council, are the main and most effective way that students can have a say on their time at University. They allow students to feedback all things good and bad within Liverpool John Moores University & Liverpool Students' Union. 

We currently have three different forums, each dealing with their own issues. Better City Forum deals with improving Liverpool as a city for students. This includes housing, the environment and student welfare. Better Union Forum deals with improving Liverpool Students' Union, and Better University Forum deals with improving the University.

Student Community

What is the role of the Vice President for Community Engagement?
The role of the Vice President Community Engagement is to represent students in the wider community. The person in this role works very closely with the local authorities and councillors within the city, looking out for the safety and security of students. They also organise a number of events within local communities bringing students and residents together in one environment.

What Is the role of the Community Coordinator?
The role of the Community Coordinator is to support the Vice President (Community Engagement) in the activities they undertake. The main responsibilities of the job are coordinate the hall rep scheme by working closely with hall reps, the University and accommodation managers, making sure the scheme runs effectively for students. It is also about managing an affective community rep scheme and making sure that the reps are working closely with the local community, councillors and Liverpool Students' Union to make the relationship between students and residents better within Liverpool.

What are Hall Reps?
Hall reps are volunteers at each of the Halls of Residences across the city. They organise and run events and activities to improve the overall experience of students in their accommodation.

Do you have to live in Halls to be a Hall Rep?
Yes, you have to live in Halls of Residences to be a Hall Rep.

What are the roles of hall reps available?
What are the roles of hall reps available? If you are interested in becoming a hall rep there are four positions in which you can be elected into these are, President; who will lead and support the other reps as well as managing the finances and budget, the Sports Rep will find out what sports their halls are interested in and work with the LSU and other sports reps to organise matches and tournaments. The Events Rep will find out what events their halls would like to hold, and using the small lsu budget hold these to encourage a sense of community and fun within halls. The Marketing Rep will help promote the other hall reps activities as well as making sure every student in their halls knows what is happening within LSU and how they can get involved

What are Community reps? How do you get involved?
Community Reps are students who volunteer some of their time to give back to their community. We currently have Reps in four heavilty student populated areas; Kensington, Smithdown, Marybone & the Georgian Quarter. Reps work up to 6 hours a week speaking to students and residents in their area about any issues they have and seek to have them resolved by working with other organisations and bodies such as Liverpool City Council and Merseyside Police.

You can get involved as a Community Rep by application. You can view any vacancies we have by clicking here.

Student Voice